Calgary Business Blog

Does That Answer Your Question?

Do carpet cleaning companies have to use technicians that are licensed, bonded and insured?

This is so important! Regardless of what company you decide to go with, you need to make sure that they are bonded and insured. Be sure to ask them exactly what is covered. It is highly recommended that you ensure they cover everything from personal injury to property damage, to an incomplete job and even to any injuries you may incur from slipping on wet floors or tripping over equipment. Not every company is the same and, in fact, almost every company has different insurance and surety bond policies.

Are your technicians insured?

If a carpet cleaning technician gets injured while working in your home, you don’t want to be held liable for his or her injuries. Be sure that the carpet cleaning service you are hiring is insured and will handle any injury cases that may arise with its employees. It is quite common for homeowners to neglect this when looking for a good deal, however keep in mind that a "good deal" could end up costing you much more money than if you had paid extra for a more reputable company from the start.

Are your technicians bonded?

Improper use of chemicals or carpet cleaner could ruin your carpets, so make sure the carpet cleaning company has bonding and insurance.

This is a question your carpet cleaner must be able to answer “Yes” to for your safety, assurance and peace of mind. Don't take any short cuts in this area! Keep in mind that a surety bond also protects you against the event that your cleaning technician does not complete the job. If, for any reason, he/she leaves before the job is finished or leaves it finished incorrectly, you can file a claim with the surety company and get your money back.

Also make sure that your carpet cleaning technician is experienced in the field.

He/she should be able to determine what material your carpet is and what product would work best for it. For example, they should use an alkaline product for synthetic carpets and an acidic product for natural fibres such as wool.

You may also want to ask similar questions such as:

*Do you have a business license?
*Do you have liability insurance?
*If the employee is injured in your home, who pays?
*Are your employees covered by workers’ compensation?

Are the company's workers covered by General Liability (CL) and worker’s compensation insurance? 

Keep in mind that if you hire a company whose technicians are not covered, you could be held liable for any injuries that happen to the workers in your home. Wet carpets pose a serious slip hazard, especially for inexperienced workers.

Ask if the company is bonded and insured against theft, loss, and breakage.

Not only is it important to ensure you are protected against worker injury and carpet damage, it is crucial to find out whether they are insured against theft, loss and breakage. This will ensure that you are protected in the event that something breaks or goes missing.

Is the company certified by the Institute of Inspection Cleaning and Restoration (IICRC)? 

There are several different organizations that certify carpet cleaners, but the IICRC is the largest. A company that is certified by the IICRC will have properly trained carpet cleaning technicians and must participate in ongoing education programs to maintain certification. This will help give you peace of mind so you can rest easy when you bring people into your home.

Are the technicians certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC)?

Certification by the IICRC is basically the equivalent of a degree in carpet cleaning. If a technician is IICRC certified, he or she has received extensive hands-on training and have been tested. If a carpet cleaning service doesn’t require their technicians to be IICRC certified, consider looking elsewhere. Be sure that the company you select is bonded, insured, motivated and well trained.

Will the owner or employees of the company do the work, or does the company use sub-contractors? 

This is a safety and security question. If the company has employees who do they work? Find out if the employees wear uniforms that easily identify them. Make sure the company runs background checks on their employees.

Keep in mind that if the work is sub-contracted, there is a chance the quality may be affected. Quite often there is a lack of communication or understanding between a contractor and a sub-contractor, and so it is recommended you meet with the person who will be doing the work before you agree to anything. This ensures that, even if they are sub-contracting the job, you and the sub-contractor will know exactly what is expected.

If the company uses subcontractors, how do they screen and choose the subcontractors and who ultimately guarantees the work?

You should talk to the general contractor if he says anything about sub-contracting the job. Make sure you know how they select sub-contractors. Ask if they have their own insurance and surety bonds, and if they don't, ask if the company will cover them. Take extreme caution when dealing with sub-contractors and get as much information as you can.

By using a non-certified firm, your carpets will not have been treated in a manner that will give you maximum use, pleasure, and an extended carpet life.




For more information about the licenses, surety bonds and insurance policies carpet cleaning companies should have, get in touch with ComPro carpet cleaning Calgary today.